![]() Once done with firmware update, remove the smartcast app from your phone and re-install it. Use the USB option and follow that to update the firmware on the device. In this case this link is for SB3831-D0: Go to the VIZIO support website and download the new firmware for your model (follow instructions there for USB path not Wi-Fi): Then I tried from an iPhone (since i saw on forums people saying that it might work with an iPhone), well that did not work either. I first tried to connect the sound bar via smartcast app on my android phone and no go. Here is more info and it might work with your problem that you are experiencing. I just got this to work with the following sound bar = SB3831-D0. Otherwise, the sound is awesome! I'm very impressed and can't wait to experience Dolby Atmos content. While checking Google for similar experiences, I saw someone who suggested that this particular model requires a firmware update before it plays nice with SmartCast, but I can't even update it. ![]() It seems my soundbar is at firmware version 1.1.7.1, so I downloaded the latest, put it on the root of a blank 32 GB USB drive (FAT32 formatted) and tried to update the firmware, but nothing happens when following the directions. I've worked with Vizio support, reset the soundbar several times, removed the app and cleared the cache on my phone, reset both of my home WiFi routers, disabled MAC address filtering on the routers (since I can't find the MAC of the soundbar on the device or any documentation that came with it), and tried both the 2.4 GHz and 5 GHz bands. ![]() I can pair it via Bluetooth with my LG V30 Android phone and play music as a Bluetooth speaker, but no Bluetooth pairing with the SmartCast app. My new SB36512-F6 5.1.2 soundbar will not connect to my home network via WiFi or ethernet (the preferred option), and won't pair with the SmartCast app via WiFi (for obvious reasons) or Bluetooth. ![]()
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